Apple Store Employees Do Not Empathize With You, But They Are Trained To Pretend

Tech site Gizmodo got their hands on the “Genius Training” book for Apple Store workers. Like many commercial establishments, the company trains their employees to pretend like they relate and have sympathy for the customer.

Businesses do care about your happiness, but only because happiness equals money. It’s a cutthroat reality, one faced by anyone who reads the contents of this “secret” book of tips for selling iPods, iPads and computers.

There’s a list of banned words, which include “crash” (replace with “stops responding”), “hot” (replace with “warm”), and “bug” (replace with  “issue,” “condition,” or “situation”), but everyone’s favorite section is the one on learnable, sincere-sounding phrases…  Continue reading “Apple Store Employees Do Not Empathize With You, But They Are Trained To Pretend”

Chick-fil-A Doesn’t Exist In Oregon, But I’d Eat There If It Did

If you were to walk up to me last year to tell me that gays and supporters of the gay community would be uniting against non-supporters over a chicken restaurant, I would have told you to shut the hell up.

That’s what’s happening and I rarely say this, but I’m sick of hearing about it.

Former Arkansas governor Mike Huckabee dubbed August 1st  Chick-fil-A Appreciation Day while others rallied against the company’s CEO after he expressed his “traditional family values” in an interview with Baptist Press.

Continue reading “Chick-fil-A Doesn’t Exist In Oregon, But I’d Eat There If It Did”